Beijing

            This unique course gives participants the tools to tackle current workplace conflict. It is designed to identify the problem, label the problem, work on buy-in to fix problems and get all parties to accept a conflict resolution action plan.   Objectives:   • Practice conflict resolution coaching with peers and staff. • Conduct an Appreciative Enquiry – A new tool to resolve workplace conflict. • Calibrate and weigh workplace concerns. • Build individual and team resilience. • Accept the ebbs and flows of working in a team. • Build emotional connections within the team without fear of ridicule. • Reposition the conflict in the mind. • Discuss the proven links between team conflict and team dysfunction. • Understand the psychology of working with different personalities. • Be more aware of how our "should manuals" are simply part of our experience and life conditioning. • Declutter the mind and accept there will always be differences which don't have to lead to conflict. • Filter the 4 drivers of mistrust in the workplace. • Accept that your perfect world is a perception shared by you. • Build levels of trust even if it seems impossible. • Set SMART team goals. • Agree on an action plan to move beyond conflict at work.   Who should attend ?   • All personnel who are required to help resolve conflict and introduce conflict resolution plans.   Facilitator: • Alistair McArthur Alistair's ten years experience in China has enabled him to attain an understanding of the China business market and develop his Chinese language skills. He has been involved in business having consulted for companies both in China and abroad, while having been the Sales and Marketing Director in IPS for over two years. Alistair's energetic and enthusiastic style of training has entertained trainees and made him very popular with his multi-national clients. He has been involved in training companies such as Siemens, Microsoft, Grand Hyatt Hotel and the International School of Beijing.   To register, please, fill in the form and send it back to info@cameraitacina.com.

            This Program breaks down into two categories. Tangibly, participants will receive a manual, customizable employee handbook, and all the forms necessary to manage the human resources function at their companies. This alone is worth the "price of admission. Even more valuable is the intangible benefit; the confidence to handle existing HR issues with conviction, and the ability to foresee and resolve other matters, make appropriate recommendations and take the proper course of action.   Who should attend?   This course is designed especially for Team Leaders, Line Managers and Senior Managers who are keen to achieve better effectiveness in recruiting, motivating and managing a valuable team.   Facilitator:   Mr. Andy Wong   Andy Wong is a third generation Singaporean who has accumulated more than 15 years of international exposure on the senior management level. He was extensively involved in multiindustrial segments such as Chemical, Banking, Insurance, FMCG, Automobile, Hospitality and the Real Estate industry. With a strong passion for training, his classes are highly interactive, fun and informative, full of the latest information and techniques and he makes sure that every participant walks away with practical skills they can apply on the job. He is bilingual in English and Chinese, and connects well with all levels of an organization. His expertise lies in Recruitment, Business Development, Train the Trainer and Team (Leadership) Building.   To register, please, fill in the form and send it back to info@cameraitacina.com.

            Managers, directors, executives and their teams are hard pressed to find Executive Assistants to manage their busy agendas, in most cases the assistants who have been chosen are young, have limited work experience and forced to learn on the job. In this two day workshop, we give your Executive Assistant the opportunity to be exposed to time management, problem solving, business writing and communication skills to empower them to work independently, and more importantly, to become the first line of defense against the innumerable distractions in supervisor's everyday work life. Participants will engage in practical activities and be given tools and templates applicable to their daily jobs.   Objectives: Participants will be exposed to: • Steven Covey's Methods of Prioritization • Decision and Action Planning • Asking Questions and Funneling • Problem Identification and Generating Options • PDAC Method of Writing Emails and Proof Reading • Develop templates for 4 common communiques • Active Listening: LISTENER • Delivering News: Sandwich Technique This workshop will help participants to: • Understand the importance of professional presence on the job and business etiquette. • Learn how to self-manage to become more effective and efficient using time management, scheduling and prioritizing. • Recognize and manage conflict situations. • Dealing with difficult people • Draft logical and concise communiques • Communications skills, including listening, questioning, and being more assertive.   Who should attend? • Personal and Executive Assistants with experience assisting Managers and Executives. • Office Managers, Secretaries, Administrative Assistants and Receptionists who provide administrative support to personnel and teams.   Facilitator: Alistair McArthur Alistair's ten years experience in China has enabled him to attain an understanding of the China business market and develop his Chinese language skills. He has been involved in business having consulted for companies both in China and abroad, while having been the Sales and Marketing Director in IPS for over two years. Alistair's energetic and enthusiastic style of training has entertained trainees and made him very popular with his multi-national clients. He has been involved in training companies such as Siemens, Microsoft, Grand Hyatt Hotel and the International School of Beijing.   To register, please, fill in the form and send it back to info@cameraitacina.com.

            Empowering Your Team help Executives trouble shoot bottlenecks for currently assembled teams and provide guidelines and insight on how to launch team initiatives correctly from the beginning.   Objectives:   Introduces tools and activities for team leaders to understand their role better and identify communication barriers keeping teams from reaching their full potential. Course packet comes complete with training materials, tips for customization and simulation packets. • Understand Belbin's - Team Role Assessment • Illustrate 4 Team Relationship Dynamics • Illustrate positive attributes of a Team Leader • Demonstrate 5 Mentoring steps • Demonstrate the application of SMART goals • Demonstrate effective forms of communication   Who should attend ? • Team leaders aspiring to improve communication within the team • Team leaders under pressure to increase team productivity. • Executives and Senior Managers wanting to learn how to assemble more effective teams   Facilitator:   Alistair McArthur   Alistair's ten years experience in China has enabled him to attain an understanding of the China business market and develop his Chinese language skills. He has been involved in business having consulted for companies both in China and abroad, while having been the Sales and Marketing Director in IPS for over two years. Alistair's energetic and enthusiastic style of training has entertained trainees and made him very popular with his multi-national clients. He has been involved in training companies such as Siemens, Microsoft, Grand Hyatt Hotel and the International School of Beijing.   To register, please, fill in the form and send it back to info@cameraitacina.com.