Beijing

          The role of the receptionist is of paramount importance for creating the right image for an organisation. "You don't get a second chance to make a first impression" has never been so perfectly true than with regard to the role of the modern receptionist. Today, receptionists are being asked to take on new roles and responsibilities in order to add value to an organisation. This course examines the role of the receptionist and gives practical tips and advice so that you can fulfill your job in a professional way and perform at your best.     Who should attend ?   Newly appointed Receptionists, or experienced Receptionists who want to benefit from continuing development and improvement of their existing skills.     Facilitator:   • Ms. May He May He has 14 years of working experience conducting professional training and human resources development. Ms He has been in charge of designing training courses, implementing training plans, guiding and supervising departmental training activities. She has delivered many management skills' training courses to mid- and senior-level managers in hospitality, retailing, logistics and the manufacturing industries. Her customers are Danone, Nokia, Siemens, Swissotel, etc.   To register, please, fill in the form and send it back to info@cameraitacina.com. The deadline for the registration is September 16, 2013.   Thank you for your attention CCIC

        This program is designed to provide a fun & challenging approach to developing and demonstrating commitment to the interpersonal skills and awareness that create the foundation for superior communications with stakeholders involved in projects and in the field.   The program approach is to build awareness of different value systems and personality styles, provide proven techniques for accommodating them and to motivate participants to "live the knowledge" in order to generate a more satisfying experience for both the customer and project staff.   It focuses on participants being able to be proactive and prevent communication breakdown through identifying and overcoming challenges during stakeholder interaction. This includes; departmental communication and customer interaction. Participants will work through major communication challenges both individually and in groups, while role playing scenarios to improve outcomes. Trainees will have discovered new and useful ways to communicate more effectively with customers (internally and externally) so they are able to gather information and then share it with those responsible in the project.   Objectives: • Produce strategically responsive (non-reactive) service staff • Develop the ability to provide individually tailored interactions with stakeholders • Promote a sense of comfort, safety and respect in customers who have a complaint • Generate consistency in positive outcomes when communicating between sales, service and development departments • Have the ability to deal quickly when faced with difficult situations,questions, or require follow up • Confidently project oneself in meetings, training and in other communication forms. • Sponsor customer loyalty • Creation of a service team that performs with a sense of comfort, control & confidence • Deal with conflict and difficult situations.   Who should attend ?   • Customer Service • Sales • Marketing and Communication Departments   Facilitator: • Alistair McArthur Alistair's ten years experience in China has enabled him to attain an understanding of the China business market and develop his Chinese language skills. He has been involved in business having consulted for companies both in China and abroad, while having been the Sales and Marketing Director in IPS for over two years. Alistair's energetic and enthusiastic style of training has entertained trainees and made him very popular with his multi-national clients. He has been involved in training companies such as Siemens, Microsoft, Grand Hyatt Hotel and the International School of Beijing.   To register, please, fill in the form and send it back to info@cameraitacina.com.

            The manager in his role as a coach will be mainly focused on growing the employees and the team to their full potentials to achieve the higher business targets. Through their full participation, the employees will be changed from passively following the orders to actively participating in the decision making process and management. They accept the set targets, have the authority and assume the responsibility to decide on their own ways to fulfill these targets. The manager can also improve leverage coaching skills to transform his role from managing tasks to managing and developing people. After the training, the participants will be able to:   • Understand his role as a coach in combination with other roles the manager plays • Use GROW coaching model to clarify targets, identify options and define action plans with full participation of the employees • Understand the employees intention and ideas with active listening and help them find solution or answers, make their choices and commit on actions with open questions • Apply coaching tools which can be practically used in daily life • Give positive and constructive feedbacks to employees     Who should attend ?   All leaders or managers who   • want develop their employees to their full potential, motivate them to assume more responsibilities and generate greater values • need to strengthen performance management and unlock the bottlenecks • improve the communication and interpersonal relationship, increase the power of influence • strengthen the competencies of the whole management team     Facilitator:   • APA Management Consulting   APA aims to help the organization to improve the leadership competencies at both individual and organizational level. Their leadership solutions are customized based on the demand and development stage of the organization. APA team is highly regarded as the top professionals in leadership expertise and development.     To register, please, fill in the form and send it back to info@cameraitacina.com. The deadline for the registration is August 30, 2013.   Thank you for your attention CCIC