Beijing

  Objectives: Understand the different types and sources of conflicts; - Learn the 6 Steps of Conflict Resolution; - Learn the 4 Conflict Styles, and gain a clear picture of your own conflict style tendencies; - Learn the 9 major conflict management strategies, and how to choose the strategy according to the situation; - Learn conflict management tools and techniques. The content is based on thoroughly researched models and tools of Organizational Behavior; and it is enriched with case studies, exercises, discussions and personal experience.   Who should attend ? Anybody who has been facing conflict at work; - Both Chinese and foreigners - Managers of all levels, high-potential, key people.   Course Outline:   • Day 1 - Conflict simulation - Analyzing your conflict - Conflict patterns and strategies - Play it out - role plays - Walking the 6 Steps of Conflict Management Process   • Day 2 - Practice, practice, practice! - Skill building role plays - Working out solutions for conflicts - Preventing unnecessary conflicts - Wrapping up your take-away   Facilitator: Mr. Andy Wong Andy Wong is a third generation Singaporean who has accumulated more than 15 years of international exposure on the senior management level. He was extensively involved in multi-industrial segments such as Chemical, Banking, Insurance, FMCG, Automobile, Hospitality and the Real Estate industry. With a strong passion for training, his classes are highly interactive, fun and informative, full of the latest information and techniques and he makes sure that every participant walks away with practical skills they can apply on the job. He is bilingual in English and Chinese, and connects well with all levels of an organization. His expertise lies in Recruitment, Business Development, Train the Trainer and Team (Leadership) Building.   To register please fill in the form and send it back to info@cameraitacina.com.   Completion Certificate is provided.  

  Training Goals With more than 526 billion internet users and USD 310 billion in E-Commerce transactions in the past year, China is now the largest E-Commerce market in the world. The Chinese E-Commerce market is dominated by local players, most of which have no presence in the western world.   Who should participate? This training session targets any brands or merchants with an E-Commerce or Digital project on the Chinese market.   Training Agenda   Market Insight: - What are the attributes of this market? - Who are the Chinese Internet users? - Who are the Chinese online buyers? - Focus on the mobile market in China - Market Size - Market Growth - Why does the Chinese consumer buy online?   Digital Landscape: - Who are the main players on the Chinese Internet & E-Commerce Market? - What do Chinese users do on the Internet? - A very specific and local market - Baidu : The leading search engine in China - Social networks are very important in China - Weibo & Wechat Focus - Payment Methods in China - BBS Importance in China - Mobile Shopping   Marketplaces: - The major importance of E-Marketplaces in China’s E-Commerce scene - Business models of the E-Marketplaces in China - Tmall/Taobao Focus - Merchandising & Advertising on E-Marketplaces   OmniChannel: - Omnichanel in China - Times are changing - Users Scenarios of the China Omnichannel - How should retailers deal with Omnichannel in China?   Digital Marketing in China: - What are the leverages for a successful internet strategy in China? - SEO & Content Marketing in China - SEM & Online Advertisingin China - Social Marketing - Direct & Email Marketing   E-Commerce Platforms in China: - Which technology fits which needs in China - Specificities of your E-Commerce platform in China - Hosting - Step by step : How do I build my E-Commerce website ? - IT & 3rd party system integration (ERP, CRM, etc..)   E-Commerce Operations: - Import - Logistics - Shipping - Catalog - Digital - Customer service   Digital IQ in China   E-Commerce Strategy & Case Studies: - Successful Case Studies   Budget: - Budget planning - A typical business plan for E-Commerce   A practical example: "My pants company would like to sell online in China": - Step by Step - A brief competitor analysis - A first eCommerce strategy - Costing and budget planning - KPIs - Business plan   Facilitator: Cyril Drouin  Bysoft China Founder & CEO - Senior E-Commerce Consultant Over 15 years of consulting dedicated to E-Commerce and internet in China and in Europe . Around 100 clients (brands, retailers, manufacturers, SMEs, startups) advised and followed for the last 10 years. Extensive knowledge in Chinese E--Commerce. Actively speaking & training for conferences and high-level training sessions. Working with brands in China on eCommerce Strategy / E-Commerce Platform Building (website & marketplace) / E-Commerce Operations setup / Digital Marketing (SEO/SEM/Social networks/Word of mouth) / Mobile. Cyril has 17 years of experience in the field, with 14 years’ experience in China. Master’s degree in Mathematics & IT    To register please fill in the form and send it back to info@cameraitacina.com.   Completion Certificate is provided.    

  30 seconds! That is the time you have to make an impression.   This course is developed for those involved in meeting and communicating with stakeholders in your company.   First impressions do last and in a competitive environment, the first impression will be the one people remember. Make the right impression not just face-to-face but also on the phone and via email. Participants will learn how to make the most of the opportunity to make a lasting impression.   Objectives:   • Making a 30 second impression • Understand the value or professional etiquette in the workplace and environment. • Professional communication styles and building rapport • Learn acceptable email etiquette • Make communication clearer: Writing   Who should attend ?   • Support Staff and Administrators • Marketing and Communication Departments   Facilitator: • Alistair McArthur   Mr. Alistair McArthur has trained thousands of executives and staff around China and Asia. He has spent over 12 years based in China in both a business environment and facilitating professional development skills, interpersonal skills, and persuasive speaking, while also working with organizational leaders.    To register please fill in the form and send it back to info@cameraitacina.com.   Completion Certificate is provided.  

  Objectives: -- Produce strategically responsive (non-reactive) staff -- Develop the ability to provide individually tailored interactions -- Promote a sense of comfort, safety and respect in customers who have a complaint -- Generate consistency in positive outcomes -- Sponsor loyalty -- Creation of a service team that performs with a sense of comfort, control & confidence   Why should you attend?   This program is designed to provide a fun & challenging approach to developing and demonstrating commitment to the interpersonal skills and awareness that create the foundation for superior communications with customers in the field.   The program approach is to build awareness of different value systems and personality styles, provide proven techniques for accommodating them and to motivate participants to "live the knowledge" in order to generate a more satisfying experience for both the customer and field staff.   Benefits of training   -- Exploring customer relationship dynamics -- The importance of affirming your customer`s self-esteem & building relationship -- Creating a feel-good experience -- Using an interaction model leading to success -- Identifying customer needs & expectations -- Exploring consultative questioning strategies -- Handling objections/complaints -- Resolving customer emotion/conflict   Who should attend?   Customer Relationship (Account Management) and Customer Service Managers and their teams   Facilitator: • Alistair McArthur   Mr. Alistair McArthur has trained thousands of executives and staff around China and Asia. He has spent over 12 years based in China in both a business environment and facilitating professional development skills, interpersonal skills, and persuasive speaking, while also working with organizational leaders.    To register please fill in the form and send it back to info@cameraitacina.com.   Completion Certificate is provided.