Beijing

          This Program breaks down into two categories. Tangibly, participants will receive a manual, customizable employee handbook, and all the forms necessary to manage the human resources function at their companies. This alone is worth the "price of admission. Even more valuable is the intangible benefit; the confidence to handle existing HR issues with conviction, and the ability to foresee and resolve other matters, make appropriate recommendations and take the proper course of action.     Who should attend ?   This course is designed especially for Team Leaders, Line Managers and Senior Managers who are keen to achieve better effectiveness in recruiting, motivating and managing a valuable team     Facilitator:   • Mr. Andy Wong   Andy Wong is a third generation Singaporean who has accumulated more than 15 years of international exposure on the senior management level. He was extensively involved in multiindustrial segments such as Chemical, Banking, Insurance, FMCG, Automobile, Hospitality and the Real Estate industry. With a strong passion for training, his classes are highly interactive, fun and informative, full of the latest information and techniques and he makes sure that every participant walks away with practical skills they can apply on the job. He is bilingual in English and Chinese, and connects well with all levels of an organization. His expertise lies in Recruitment, Business Development, Train the Trainer and Team (Leadership) Building.     To register, please, fill in the form and send it back to info@cameraitacina.com. The deadline for the registration is September 5, 2013.   Thank you for your attention CCIC

          The role of the receptionist is of paramount importance for creating the right image for an organisation. "You don't get a second chance to make a first impression" has never been so perfectly true than with regard to the role of the modern receptionist. Today, receptionists are being asked to take on new roles and responsibilities in order to add value to an organisation. This course examines the role of the receptionist and gives practical tips and advice so that you can fulfill your job in a professional way and perform at your best.     Who should attend ?   Newly appointed Receptionists, or experienced Receptionists who want to benefit from continuing development and improvement of their existing skills.     Facilitator:   • Ms. May He May He has 14 years of working experience conducting professional training and human resources development. Ms He has been in charge of designing training courses, implementing training plans, guiding and supervising departmental training activities. She has delivered many management skills' training courses to mid- and senior-level managers in hospitality, retailing, logistics and the manufacturing industries. Her customers are Danone, Nokia, Siemens, Swissotel, etc.   To register, please, fill in the form and send it back to info@cameraitacina.com. The deadline for the registration is September 16, 2013.   Thank you for your attention CCIC

        This program is designed to provide a fun & challenging approach to developing and demonstrating commitment to the interpersonal skills and awareness that create the foundation for superior communications with stakeholders involved in projects and in the field.   The program approach is to build awareness of different value systems and personality styles, provide proven techniques for accommodating them and to motivate participants to "live the knowledge" in order to generate a more satisfying experience for both the customer and project staff.   It focuses on participants being able to be proactive and prevent communication breakdown through identifying and overcoming challenges during stakeholder interaction. This includes; departmental communication and customer interaction. Participants will work through major communication challenges both individually and in groups, while role playing scenarios to improve outcomes. Trainees will have discovered new and useful ways to communicate more effectively with customers (internally and externally) so they are able to gather information and then share it with those responsible in the project.   Objectives: • Produce strategically responsive (non-reactive) service staff • Develop the ability to provide individually tailored interactions with stakeholders • Promote a sense of comfort, safety and respect in customers who have a complaint • Generate consistency in positive outcomes when communicating between sales, service and development departments • Have the ability to deal quickly when faced with difficult situations,questions, or require follow up • Confidently project oneself in meetings, training and in other communication forms. • Sponsor customer loyalty • Creation of a service team that performs with a sense of comfort, control & confidence • Deal with conflict and difficult situations.   Who should attend ?   • Customer Service • Sales • Marketing and Communication Departments   Facilitator: • Alistair McArthur Alistair's ten years experience in China has enabled him to attain an understanding of the China business market and develop his Chinese language skills. He has been involved in business having consulted for companies both in China and abroad, while having been the Sales and Marketing Director in IPS for over two years. Alistair's energetic and enthusiastic style of training has entertained trainees and made him very popular with his multi-national clients. He has been involved in training companies such as Siemens, Microsoft, Grand Hyatt Hotel and the International School of Beijing.   To register, please, fill in the form and send it back to info@cameraitacina.com.