Empowering Secretarial Staff

Objectives:

• Asking Questions and Funnelling
• Problem Identification and Generating Options
• PDAC Method of Writing Emails and Proof Reading
• Develop templates for 4 common communiqués
• Active Listening: LISTENER

Who should attend ?

Secretaries and support staff who are responsible for communicating the right message to internal and external customers.

Why should you attend ?

An interactive class of self-analysis for secretarial staff. The course begins with trainees reviewing their own communication style and providing peer feedback.

Trainees will be exposed to effective communication styles and how to prepare messages before delivering it, while also considering the receiver`s positi.

Facilitator:

Alistair McArthur

Mr. Alistair McArthur has trained thousands of executives and staff around China and Asia. He has spent over 12 years based in China in both a business environment and facilitating professional development skills, interpersonal skills, and persuasive speaking, while also working with organizational leaders.

To register please fill in the form and send it back to info@cameraitacina.com.

Completion Certificate is provided.