30 seconds! That is the time you have to make an impression.

This course is developed for those involved in meeting and communicating with stakeholders in your company.

First impressions do last and in a competitive environment, the first impression will be the one people remember. Make the right impression not just face-to-face but also on the phone and via email. Participants will learn how to make the most of the opportunity to make a lasting impression.

Objectives:

Objectives:

-- Produce strategically responsive (non-reactive) staff
-- Develop the ability to provide individually tailored interactions
-- Promote a sense of comfort, safety and respect in customers who have a complaint
-- Generate consistency in positive outcomes
-- Sponsor loyalty
-- Creation of a service team that performs with a sense of comfort, control & confidence

Why should you attend?

Training Goals

With more than 526 billion internet users and USD 310 billion in E-Commerce transactions in the past year, China is now the largest E-Commerce market in the world.

The Chinese E-Commerce market is dominated by local players, most of which have no presence in the western world.

Who should participate?
This training session targets any brands or merchants with an E-Commerce or Digital project on the Chinese market.

Training Agenda