Effective Conflict Management

Objectives:

Understand the different types and sources of conflicts;
- Learn the 6 Steps of Conflict Resolution;
- Learn the 4 Conflict Styles, and gain a clear picture of your own conflict style tendencies;
- Learn the 9 major conflict management strategies, and how to choose the strategy according to the situation;
- Learn conflict management tools and techniques. The content is based on thoroughly researched models and tools of

Organizational Behavior; and it is enriched with case studies, exercises, discussions and personal experience.

Who should attend ?

Anybody who has been facing conflict at work;
- Both Chinese and foreigners
- Managers of all levels, high-potential, key people.

Course Outline:

• Day 1
- Conflict simulation
- Analyzing your conflict
- Conflict patterns and strategies
- Play it out - role plays
- Walking the 6 Steps of Conflict Management Process

• Day 2
- Practice, practice, practice!
- Skill building role plays
- Working out solutions for conflicts
- Preventing unnecessary conflicts
- Wrapping up your take-away

Facilitator:

Mr. Andy Wong

Andy Wong is a third generation Singaporean who has accumulated more than 15 years of international exposure on the senior management level. He was extensively involved in multi-industrial segments such as Chemical, Banking, Insurance, FMCG, Automobile, Hospitality and the Real Estate industry. With a strong passion for training, his classes are highly interactive, fun and informative, full of the latest information and techniques and he makes sure that every participant walks away with practical skills they can apply on the job. He is bilingual in English and Chinese, and connects well with all levels of an organization. His expertise lies in Recruitment, Business Development, Train the Trainer and Team (Leadership) Building.

To register please fill in the form and send it back to info@cameraitacina.com.

Completion Certificate is provided.