Conflict Resolution

This unique course gives participants the tools to tackle current workplace conflict. It is designed to identify the problem, label the problem, work on buy-in to fix problems and get all parties to accept a conflict resolution action plan.

Objectives:

• Practice conflict resolution coaching with peers and staff.
• Conduct an Appreciative Enquiry – A new tool to resolve workplace conflict.
• Calibrate and weigh workplace concerns.
• Build individual and team resilience.
• Accept the ebbs and flows of working in a team.
• Build emotional connections within the team without fear of ridicule.
• Reposition the conflict in the mind.
• Discuss the proven links between team conflict and team dysfunction.
• Understand the psychology of working with different personalities.
• Be more aware of how our "should manuals" are simply part of our experience and life conditioning.
• Declutter the mind and accept there will always be differences which don't have to lead to conflict.
• Filter the 4 drivers of mistrust in the workplace.
• Accept that your perfect world is a perception shared by you.
• Build levels of trust even if it seems impossible.
• Set SMART team goals.
• Agree on an action plan to move beyond conflict at work.

Who should attend ?

• All personnel who are required to help resolve conflict and introduce conflict resolution plans.

Facilitator:

• Alistair McArthur
Alistair's ten years experience in China has enabled him to attain an understanding of the China business market and develop his Chinese language skills. He has been involved in business having consulted for companies both in China and abroad, while having been the Sales and Marketing Director in IPS for over two years.

Alistair's energetic and enthusiastic style of training has entertained trainees and made him very popular with his multi-national clients. He has been involved in training companies such as Siemens, Microsoft, Grand Hyatt Hotel and the International School of Beijing.

To register, please, fill in the form and send it back to info@cameraitacina.com.