Superior Customer Service

This program is designed to provide a fun & challenging approach to developing and demonstrating commitment to the interpersonal skills and awareness that create the foundation for superior communications with stakeholders involved in projects and in the field.

The program approach is to build awareness of different value systems and personality styles, provide proven techniques for accommodating them and to motivate participants to "live the knowledge" in order to generate a more satisfying experience for both the customer and project staff.

It focuses on participants being able to be proactive and prevent communication breakdown through identifying and overcoming challenges during stakeholder interaction. This includes; departmental communication and customer interaction.

Participants will work through major communication challenges both individually and in groups, while role playing scenarios to improve outcomes. Trainees will have discovered new and useful ways to communicate more effectively with customers (internally and externally) so they are able to gather information and then share it with those responsible in the project.

Objectives:

• Produce strategically responsive (non-reactive) service staff
• Develop the ability to provide individually tailored interactions with stakeholders
• Promote a sense of comfort, safety and respect in customers who have a complaint
• Generate consistency in positive outcomes when communicating between sales, service and development departments
• Have the ability to deal quickly when faced with difficult situations,questions, or require follow up
• Confidently project oneself in meetings, training and in other communication forms.
• Sponsor customer loyalty
• Creation of a service team that performs with a sense of comfort, control & confidence
• Deal with conflict and difficult situations.
 

Who should attend ?

• Customer Service
• Sales
• Marketing and Communication Departments

Facilitator:

• Alistair McArthur
Alistair's ten years experience in China has enabled him to attain an understanding of the China business market and develop his Chinese language skills. He has been involved in business having consulted for companies both in China and abroad, while having been the Sales and Marketing Director in IPS for over two years.

Alistair's energetic and enthusiastic style of training has entertained trainees and made him very popular with his multi-national clients. He has been involved in training companies such as Siemens, Microsoft, Grand Hyatt Hotel and the International School of Beijing.

To register, please, fill in the form and send it back to info@cameraitacina.com.