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Reporting to: Documentation Manager

Main Tasks:

• Responsible for daily data entry in various operating systems, various document processing and other documentation related jobs.
• Carry out daily communication and collaboration with clients, agents, and other related party.
• Fully comply with the company's internal operating procedures and requirements to ensure the accuracy of data and document quality, as well as the efficient operation.
• Produce ocean freight documents and other related documents, responsible for inputting accounts receivable and payable expenses, and arranging invoice matters, assist sales and finance for payment settlement and cargo tracking.
• Proactively mitigate potential risks and ensure that exceptions are followed up in a timely manner.
• Handling customer complaints, disputes and completing other tasks and duties assigned by supervisors.

Competencies/Skills

• MS Teams, Outlook, Excel and Word
• English proficient

Person Specification

• Bachelor degree or above, relevant working experience is preferred;
• Familiar with sea transportation operations, preferably with knowledge of documents, freight forwarders, transportation, and import and export trades.
• Proficient English and Mandarin in oral and writing, skillful computer and office operation for daily work.
• Team player, responsible & cautious, efficient working ability, work under pressure and enough patience.
• Italian language as a plus.

Company introduction

The Grimaldi Group, headquartered in Italy Naples, operates a fleet of over 140 vessels and employs approximately 20,000 people. Wholly owned by the Grimaldi family, it is a multinational logistics group specialized in the operation of roll-on/roll-off vessels, car carriers and ferries. Working at Grimaldi means not only to become part of a multinational Group, but also of an International Team. From more than 70 years the Group believes that the valorization of the human resources represents a key for the growth and the success of the company. GRIMALDI CHINA located in Shanghai, was established in 2023 with the aim of best assisting the Grimaldi Group's customers in China. It represents the Italian Group in China, particularly taking care of relations with Local Automotive Manufacturers providing the maritime services from China to Europe, Mediterranean Area, West-Africa and Americas.